Terms of use
MSA Ltd.
Terms and Conditions for Users (Mail Order and Online Purchases)
(July 17, 2025)
Please read these terms and conditions carefully before using this website. If you use this website, you are deemed to accept and agree to these terms and conditions. If you DO NOT ACCEPT these terms and conditions, please do not use this website.
In accordance with the Consumer Protection Act, we provide you with the following information:
01. The main characteristics of the goods are listed in detail on the presentation pages for each product.
02. Our company name: MSA Ltd.
03. Registered office and management address: Sofia, Kostenski Vodopad Str., bl. 249, entrance B, floor 2, apt. 16
04. Telephone numbers: (02) 967 02 25, 0888 68 68 86
05. E-mail addresses:
For any questions: contact@aceconn.eu
For technical questions: support@aceconn.eu
For orders and deliveries: sales@aceconn.eu
For cancellation of contract 14 days: returns@aceconn.eu
06. Website: aceconn.eu
07. Address of business activity: Sofia, Promishlena 24
08. The price of the goods is listed on the pages for presenting the respective goods. All prices are final and include all taxes and fees. Including VAT. The price does not include the transport of the goods.
09. We do not impose any additional value when using the presented means of communication with us.
10. Payment methods:
Cash on delivery:
Payment of the due price of the goods and delivery costs is made upon receipt by the customer who ordered the goods or by a third party on his behalf, provided that he confirms the receipt and identity of the ordered goods.
If a third party undertakes to accept and confirm the receipt of the ordered goods on behalf of the original customer who placed the order, the latter has no right to return the goods or make objections regarding the delivery.
By bank transfer:
With this type of payment, you must make a bank transfer to our bank account, which we will indicate to you in the pro forma invoice issued by us. The order you have placed will be immediately executed upon receipt of the transfer.
11. The cost of transport costs for delivery is at your expense. The amount you must pay to the courier is the value of the ordered goods + the delivery amount.
12. Orders placed through the SITE aceconn.eu are processed during business hours and sent as follows:
-orders are processed within three business days and arrive at the customer on the next business day, including Saturdays, after they have been sent.
-in the event of a lack of quantities or availability, the customer is notified by email or by the telephone number left by him about the possible delay in delivery.
-orders for settlements in which there is no office of the courier company ECONT are delivered according to a schedule by the same, usually twice a week, and are serviced by the nearest office of the courier company ECONT.
13. Users can submit complaints to the E-mail address:
contact@aceconn.eu
14. The user has the right to withdraw from the distance contract or the contract outside the commercial premises, without giving a reason, without owing compensation or penalty and without paying any costs, with the exception of the costs provided for in Art. 54, para. 3 and Art. 55, within 14 days, counting from the date of:
1. Conclusion of the contract – in the case of a service contract;
2. Acceptance of the goods by the consumer or by a third party, other than the carrier and indicated by the consumer – in the case of a sales contract.
15. If you exercise your 14-day right to change your mind, you must state that you want to terminate the contract by filling in the Withdrawal Form and sending it by post or email to:
MSA EOOD
24 Promishlena Street
1632 Sofia
Email: returns@aceconn.eu
The standard withdrawal form (standard withdrawal form) can be found: HERE
ATTENTION: This is the only email to which you must make this request and you must keep a copy of this email, as we may request a screenshot if we did not receive this email but it is claimed to have been sent. When exercising your right to change your mind, you must pay the return shipping costs and keep proof of postage.
16. The consumer must bear the costs of returning the goods in the event of exercising the right of withdrawal.
17. All products offered by us have a statutory warranty of 2 years.
If a defect occurs within the warranty period, contact us in a way convenient for you.
The warranty applies to defects that occurred during the operation process during the warranty period, due to poor quality materials or improper workmanship.
The warranty is recognized only against the presentation of the original warranty card, completed and signed by both us and the customer who purchased the goods and / or a cash receipt.
Warranty service may be denied if:
- There is a discrepancy between the data in the document and the relevant product.
- The conditions for installation, operation and storage have not been met.
- In the event of an attempt to eliminate the defect by unauthorized persons.
- Damage resulting from shocks, mechanical damage, impacts or overloads resulting from negligent treatment.
- Damage resulting from natural disasters: damage from lightning, floods, electric shocks, fires, storms and other force majeure circumstances.
- The warranty does not cover batteries, remote controls, external power supplies (adapters) and other consumables.
18. EXTRACT FROM THE LAW ON THE PROVISION OF DIGITAL CONTENT AND DIGITAL SERVICES AND ON THE SALE OF GOODS:
Regardless of the declared commercial guarantee and the terms thereof, the seller is liable for the lack of non-conformity of the goods with the sales contract. In the event of non-conformity of the goods, the consumer has legal remedies against the seller, which are not related to costs for him, according to Section III "Remedies for consumer protection. Right of recourse" of the Law on the Provision of Digital Content and Digital Services and on the Sale of Goods (ZPCSCUPS). The commercial guarantee does not affect these legal remedies of a consumer.
Information for the consumer from ZPCSCUPS:
Art. 33. (1) When the goods do not meet the individual requirements for conformity with the contract, the objective requirements for conformity and the requirements for assembly or installation of the goods, the consumer has the right:
to file a complaint by requesting the seller to bring the goods into conformity;
to receive a proportionate reduction in the price;
to terminate the contract.
(2) In the cases under para. 1, item 1, the consumer may choose between repair or replacement of the goods, unless this proves impossible or would result in disproportionately high costs for the seller, taking into account all the circumstances of the specific case, including:
the value that the goods would have had if there was no lack of conformity;
the significance of the lack of conformity, and
the possibility of providing the consumer with another remedy without significant inconvenience to the consumer.
(3) The seller may refuse to bring the goods into conformity if repair and replacement are impossible or would result in disproportionately high costs for him, taking into account all the circumstances, including those under para. 2, items 1 and 2.
(4) The consumer has the right to a proportionate reduction in the price or to terminate the sales contract in the following cases:
the seller has not repaired or replaced the goods in accordance with Art. 34, para. 1 and 2 or, where applicable, has not carried out repair or replacement pursuant to art. 34, para. 3 and para. 4 or the seller has refused to bring the goods into conformity pursuant to para. 3;
a lack of conformity has occurred despite the steps taken by the seller to bring the goods into conformity; in the case of non-conformity of durable goods and goods containing digital elements, the seller is entitled to make a second attempt to bring the goods into conformity within the guarantee period under art. 31;
the lack of conformity is so serious as to justify an immediate reduction in the price or termination of the sales contract, or
the seller has stated or it is clear from the circumstances that the seller will not bring the goods into conformity within a reasonable time or without significant inconvenience to the consumer.
(5) The consumer shall not be entitled to terminate the contract if the lack of conformity is minor. The burden of proof as to whether the lack of conformity is insignificant shall be borne by the seller.
(6) The consumer shall have the right to refuse payment of the remaining part of the price or of part of the price until the seller has fulfilled his obligations to bring the goods into conformity.
Art. 34. (1) The repair or replacement of the goods shall be carried out free of charge within a reasonable period of time from the consumer's notification of the lack of conformity to the seller and without significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which they were required by the consumer.
(2) For goods other than goods containing digital elements, the repair or replacement of the goods shall be carried out free of charge within one month of the consumer notifying the seller of the lack of conformity and without significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer needed them.
(3) Where the lack of conformity is remedied by repair or replacement of the goods, the consumer shall make the goods available to the seller. In the event of replacement of the goods, the seller shall take back the replaced goods from the consumer at his own expense.
(4) Where the repair requires the dismantling of the goods which were installed in accordance with their nature and purpose before the lack of conformity arose, or where such goods have to be replaced, the seller's obligation to repair or replace the goods shall include the dismantling of the goods which do not conform and the installation of the replacement goods or the repaired goods, or the bearing of the costs of dismantling and installing the goods.
(5) The consumer shall not be liable for payment for the normal use of the replaced goods for the period prior to their replacement.
Art. 35. The price reduction shall be proportional to the difference between the value of the goods received by the consumer and the value that the goods would have had if there had been no lack of conformity.
Art. 36. (1) The consumer shall exercise his right to terminate the contract by means of a statement to the seller informing him of his decision to terminate the sales contract.
(2) Where the lack of conformity concerns only some of the goods delivered under the sales contract and there is a ground for termination of the contract under Art. 33, the consumer shall be entitled to terminate the sales contract only in respect of those goods which do not conform, as well as in respect of any other goods which he has acquired together with the goods which do not conform, if it cannot reasonably be expected that the consumer will agree to keep only the goods which do conform.
(3) Where the consumer cancels the sales contract in whole or in part only in respect of some of the goods delivered under the sales contract, the consumer shall return those goods to the seller without undue delay and not later than 14 days from the date on which the consumer notified the seller of his decision to cancel the sales contract. The deadline shall be deemed to have been met if the consumer has returned or sent the goods back to the seller before the expiry of the 14-day period. All costs of returning the goods, including shipping of the goods, shall be borne by the seller.
(4) The Seller shall refund the consumer the price paid for the goods upon receipt or upon presentation of proof by the consumer of their sending to the Seller. The Seller shall be obliged to refund the amounts received using the same means of payment used by the consumer in the initial transaction, unless the consumer has expressly agreed to use another means of payment and provided that this does not involve any costs for the consumer.
For legal norms not mentioned above, the provisions of the ZZP and ZPCSCUPS shall apply.
Access to and use of the SITE is determined and regulated by and subject to the stated RULES and conditions of use and all applicable laws and regulations.
Access to and use of the SITE means that you, as well as the company or organization you represent, have accepted and express your agreement to these RULES and conditions. If you do not agree or do not accept these RULES and conditions unconditionally and without limitation, please do not access and do not use this SITE.
MSA EOOD reserves the RIGHT at any time to change and update these RULES and terms of use. It is your obligation to visit and review them periodically in order to familiarize yourself with any changes. Using the SITE after introducing changes to the RULES and terms of use will mean that you accept and agree to them. For any changes, you can refer to the date of the last update on this page.
1. Site Content and Use.
This SITE is owned by and is administered and updated by MSA EOOD.
You have the right to use this SITE and the information and materials contained and displayed on it ("Content") only for lawful purposes and in a manner that does not infringe the rights or restrict the use and access to this SITE of any third party.
The use of the SITE is at the initiative, will, expense and risk and responsibility of the User, subject to the restrictions in the ZAPSP in favor of the copyright holder - MSA EOOD or a third party (where applicable). The User is solely responsible for the correct perception and interpretation of the completeness, accuracy and usefulness of the information contained in the SITE.
MSA EOOD authorizes you to view, download, store, copy in electronic form and print physical copies of the MATERIALS from this SITE (including pages, documents, files, photos, sounds and other multimedia content) solely for YOUR use in order to obtain information about the products and services offered by us, as well as to generate orders or offers for our products and services. You have the right to save on YOUR storage medium MATERIAL from this SITE only on the condition that you retain all notes and signs contained in the MATERIAL (document) for copyright and ownership.
You may not modify, copy, reproduce (in whole or in part), republish, publish, modify (edit), send or transmit (by mail, electronically or otherwise), display, rent, sell, transfer, create derivative works from the SITE CONTENT, link to or use for public or commercial purposes, or distribute in any other way not cited herein any element of the CONTENT of this SITE without the prior express written permission of MSA EOOD. Any use of the CONTENT on another SITE or computer environment is prohibited for any purpose without the prior written permission of MSA EOOD.
Any unauthorized use of the SITE or its CONTENT (including, but not limited to: sending or transmitting any material that is unlawful, threatening, false, misleading, abusive, defamatory, libelous, profane, anti-competitive, defamatory, indecent, scandalous, inflammatory, pornographic or any other material that establishes or encourages conduct that would be considered a criminal offense, would give rise to civil or criminal liability or would otherwise violate the law) is expressly prohibited without the prior written permission of MSA EOOD. The company will enforce its intellectual property rights to the fullest extent of the law and any violation will be prosecuted to the fullest extent of the law.
The use of any type of software or devices for the purpose of accessing the information on the site for mass copying/downloading of the content is expressly prohibited. The user is obliged not to use the SITE for the purpose of gaining unauthorized access to other computer systems or networks.
This site may be incomplete or out of date and may contain spelling and grammatical errors, inaccuracies or omissions, which may also be related to the descriptions of the products or services offered, for which we apologize in advance.
MSA EOOD reserves the right to update (add, change, move and delete) the CONTENT or parts thereof (including prices, publications, technical data, product range or other information described on or relating to this SITE), to correct possible errors, inaccuracies and omissions, at any time with or without notice. The date of the last change of this site is an indication of possible changes that have occurred in the CONTENT of the SITE.
2. Limitation of Liability.
When creating our SITE, every possible effort and reasonable care has been taken to ensure the accuracy of the information presented here. However, we do not guarantee the absolute accuracy and reliability of the information contained in the SITE.
All CONTENT on this SITE is provided "as is", without any warranty of any kind or nature, express, implied or implied, including, but not limited to: availability, accuracy, reliability, timeliness, completeness, warranty of merchantability or fitness for a particular purpose of the products and services. We have taken all reasonable measures to ensure the accuracy, truthfulness and completeness of the information on the SITE, as well as the absence of misleading information. However, MSA EOOD does not guarantee the accuracy and completeness of the CONTENT of the SITE. Your use of the SITE, and any actions you take as a result thereof, are entirely at YOUR own risk and responsibility.
Under no circumstances shall MSA EOOD, its employees, managers, suppliers, agents or other third parties mentioned on this SITE or involved in its creation be liable for any damages (including, but not limited to: direct, indirect, punitive, special, incidental, consequential damages, damages for lost profits, loss of information or interruption of business or other), caused in any way whatsoever, related to or arising from the use of, the inability to use or the unavailability of the SITE or any material located on it, as well as the operation of it (including technical problems regardless of our efforts) or other sites to which our SITE links, including as a result of making decisions and/or taking and/or not taking certain actions based on the published information, as well as other materials, information, products or services contained in some of these sites, regardless of the type of basis and regardless of the lack of warning about the possibility of such damages. and even when we have been advised of the possibility of such damages occurring.
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so the above limitations or exclusions may not apply to you. In such cases, MSA EOOD's liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless MSA EOOD, its officers, employees, agents, suppliers and partners from and against any costs, losses, damages and expenses arising from your or anyone else's breach of these TERMS and CONDITIONS.
3. Links.
THE SITE may contain hyperlinks to sites owned by third parties. Links to these sites on this SITE are not monitored by us and are provided solely for your convenience and convenience and their presence does not mean that we endorse the content, products or services offered on those sites. If you use these links, YOU will leave this SITE. We do not control or assume responsibility for these sites, nor do we guarantee or make any commitments regarding them or their content, completeness, currency, reliability and usefulness of the information, as well as the products or services offered there on such sites. We are not responsible for the privacy policy or security of these sites. We are not responsible for any results and consequences of their use (including damages or lost profits). The use of such sites, to which there are links on our SITE, is entirely at YOUR own risk and responsibility.
Links to our SITE.
Links to pages from our SITE are permissible, provided that they are made in an appropriate context. If YOU need clarification on the possibility of placing a link from YOUR SITE to a page on our SITE – please contact us.
In the event that you violate the above condition, your right to use this site automatically terminates and YOU must immediately destroy any downloaded, stored or printed MATERIALS from the SITE.
The use of frames in relation to any pages of our SITE is prohibited.
We do not and cannot endorse any company, organization or person that uses a link to our SITE.
4. Copyright.
Unless otherwise expressly stated, the CONTENT of the SITE, (including patents, trademarks, logos, descriptions of products or services found on the SITE), is the property of and licensed to MSA EOOD, is protected by copyright laws and ALL RIGHTS RESERVED.
THE SITE and its CONTENT, including but not limited to: text, database, photographs, graphics, diagrams, forms, company signs, sounds, video, animations, other images or elements, the selection, organization, design, arrangement, codes (including the source code of the pages), as well as other objects of intellectual property, are subject to copyright within the meaning of the Copyright and Related Rights Act and are protected by the laws of the Republic of Bulgaria, the European Union and other international regulatory acts.
THE SITE may also contain materials, names or trademarks that may be the property of other companies, organizations and associations, and which are also protected by copyright and trademark laws.
The content of the SITE may be used, copied and distributed only under the following conditions:
- The copyright is guaranteed and the name of the owner is mentioned;
- The Content is used for informational, non-public and non-commercial purposes only;
- The content of the SITE, including but not limited to: text, documents, graphics and images, is not modified in any way nor is it used, copied or distributed separately from the accompanying information.
Any unauthorized use of the CONTENT may violate copyright or other legal provisions. The use of any CONTENT, other than that which does not contradict these Terms and Conditions of Use, without the written permission of the owner of the CONTENT, is expressly prohibited. All other rights not expressly granted to YOU by us are reserved for MSA EOOD.
Your access to this SITE and no part of its CONTENT may be interpreted as acquiring licenses or other rights to use the intellectual property, trademarks or company signs described above or located on the SITE without the prior written permission of their owner.
5. Laws and Jurisdiction.
The use of this SITE is subject to the laws of the Republic of Bulgaria. These Terms and Conditions, as well as the provisions of Bulgarian law, will apply to the settlement of all issues and disputes. All disputes arising from, related to or relating to these Terms and Conditions that the parties have not been able to resolve through negotiations and by mutual agreement, shall be referred to the competent Bulgarian courts and authorities.
If you access this SITE from outside Bulgaria, you are responsible for compliance with the applicable laws and regulations in force in Bulgaria.
Please read our Privacy Policy, which is an integral part of these Terms and Conditions of Use.
6. Policy for the protection of personal information of users ("Policy") of the aceconn.eu website ("Site").
This POLICY for the protection of personal information of users is an integral part of the TERMS and Conditions of Use of the SITE. By accessing this SITE, YOU agree to the terms of this POLICY. If you do not agree to this POLICY, YOU are not authorized to use this SITE.
We have created this POLICY because we respect the personal information of visitors to our SITE and because we believe it is important to ensure the confidentiality of the identifying information that we receive from them during the use of the SITE.
This POLICY applies to the use of users' personal information, as well as other user-identifying information collected online during the use of the SITE, incl. and through electronic correspondence sent by filling out the form on the "CONTACTS" page. MSA EOOD guarantees the privacy of this information sent to us or received by us in these ways. Any other information, incl. electronic correspondence or other communications sent to us will be considered non-confidential and will not be subject to this POLICY and we will not be responsible for the storage and processing of such information.
This POLICY does not apply to personally identifiable information that you disclose to other SITES by using the links to them located on our SITE. It is your responsibility to review and familiarize yourself with the policies for the protection of personal and identifiable information of such SITES.
The information we collect is used:
- so that we can respond to YOUR inquiries and questions.
- so that we can determine YOUR needs.
- to improve the CONTENT of our SITE, the products and services we offer.
- to contact YOU.
- to inform YOU about new products and/or services.
- to send YOU information.
- for our planning purposes.
- for marketing and other informational purposes.
MSA EOOD will use YOUR personal or identifying information only for the purposes for which it was collected or received. YOUR personal or identifying information will not be provided to third parties and will not be used in other ways without YOUR express written consent, except in cases provided for by law or court decision. In cases where we intend to use YOUR personal or identifying information for purposes other than those presented to YOU here, we will first request written permission from YOU before using YOUR information in this way.
WE will not use personal identification information to send YOU unsolicited messages /spam/.
During YOUR visit to our SITE, WE receive the following information, which we may use for the purposes of our statistics and system administration:
- Number of visitors.
- Your IP address.
- YOUR domain name /where applicable/.
- The date and time of YOUR visit.
- The place/site on the Internet that referred to our SITE.
- The pages opened from the SITE.
- The source of the request.
- The type of browser and operating system you are using.
MSA EOOD reserves the right to change this POLICY as part of the RULES and conditions of use of the SITE at any time, with or without prior notice. Subsequent use of the SITE CONTENT after such changes will mean that YOU understand and agree to these changes. It is YOUR obligation to review and familiarize yourself with the content of this POLICY and any changes that have occurred therein. The date of the last update of this page may be a sign of any changes that have occurred therein.
If you believe that we are not complying with the stated POLICY for the protection of personal and identifying information, please contact US.
We make every effort and take the necessary measures to prevent and minimize the risk of unauthorized access to and improper use of YOUR personal and identifying information.
7. Alternative Dispute Resolution /ADR/:
Alternative dispute resolution /ADR/ between consumers and traders is an out-of-court conciliation procedure on a voluntary basis. It is carried out through conciliation committees. As a consumer, you have two options:
1. To use the European Online Dispute Resolution (ODR) platform / http://ec.europa.eu / - a single access portal that allows consumers and traders in the EU to settle their disputes related to cross-border online purchases, as well as national ones.
2. To submit an application for mediation directly to the CPC.
The general conciliation committees assist in reaching an agreement between consumers and traders in disputes regarding contracts for the sale of goods and the provision of services, including in relation to warranty liability, the right to claim for goods or services, unfair contract terms, unfair commercial practices, the provision of essential information, tourist services and contracts concluded with consumers. The general conciliation commissions are designated on a regional basis, so that consumers in the country have easy access to them.
As traders, we fall within the area of the general Conciliation Commission for Payment Disputes at the Consumer Protection Commission with the address:
1000 Sofia
1 Vrabcha St., 4th floor
tel.: +359 2 9330565, 0700 11 122
website: www.kzp.bg
e-mail: info@kzp.bg
The conciliation proceedings are free of charge for the parties and they do not pay a fee for considering the dispute.
The language in which consumers submit their complaints and in which the conciliation proceedings are conducted is Bulgarian.
