Delivery and complaints
1. DELIVERY:
The delivery of the goods ordered by YOU is carried out as follows:
1. The delivery of each ordered item is at the expense of the customer.
2. All products with a RED banner "FREE DELIVERY" are delivered FREE of charge to the ECONT office
We reserve the right not to deliver and to refuse orders from customers for whom we have information that they were incorrect in the past period of time.
Orders placed through the SITE aceconn.eu are processed during business hours and sent as follows:
-orders are processed within three business days and arrive at the customer on the next business day, including Saturdays, after they have been sent.
-in the event of a lack of quantities or availability, the customer is notified via email or by phone of a possible delay in delivery.
-orders for settlements where there is no ECONT courier company office are delivered according to the same schedule, usually twice a week and are serviced by the nearest ECONT courier company office.
The delivery schedule for a specific settlement, the addresses, as well as the contact numbers for the regional offices of ECONT courier company can be seen on the website - www.econt.com
2. DELIVERY TIMES:
After you have confirmed the order, the courier carries out the delivery on site to YOU. If you are not found at the address and/or there is no other person to accept the shipment instead of YOU, the courier leaves YOU a sticker notifying you that he has come and the coordinates at which you can contact him. The shipment is returned to the courier's office until requested by YOU. It is advisable to have a mobile phone number recorded with YOUR order placed through the SITE, on which the courier can contact YOU if necessary to specify the address or delivery time. All shipments travel at night and are at the office of the courier company ECONT on the next business day after they are sent by MSA EOOD. Delivery is carried out within the working hours of the courier company, except in cases where a fixed delivery time is indicated.
If we are unable to find the client by phone or on site, the relevant order is automatically canceled.
3. COMPLAINTS.
Complaints about goods under warranty are accepted PERSONALLY at the office of MSA EOOD,
every business day from 09.00 a.m. - 12.00 p.m. / 13.00 p.m. - 17.00 p.m. .
We advise you to call in advance at tel. 0888 68 68 86.
From 01.03.2014, complaints about goods under warranty or out of warranty, sent by you via a courier company, are accepted.
All complaints about goods under warranty or out of warranty are sent to the following address:
MSA EOOD
City of Sofia - 1632
24 Promishlena St.
Tel.: 0888 68 68 86
Contact person: Milen Angelov
We advise you to use the courier company Econt for Bulgaria and before sending the shipment, to call 0888 68 68 86.
TRANSPORTATION COSTS ARE AT YOUR BUDGET.
IF THE COMPLAINT IS BASED, THE TRANSPORTATION AMOUNT WILL BE REFUNDED BY OUR SIDE.
IN THE EVENT OF AN UNFOUNDED CLAIM, THE SHIPPING COST WILL BE AT YOUR BENEFIT.
If the product you are advertising is under warranty, it must be fully equipped, in its original packaging, cleaned and with intact warranty stickers, accompanied by an original and signed warranty card, an original receipt or invoice and an original SERVICE ORDER filled out and signed by you.
CLAIM SHIPMENTS MUST BE SENT WITH THE OPTION TO CHECK THEIR CONTENTS BEFORE WE RECEIVE THEM FROM THE COURIER! ALL INCOMPLETE SHIPMENTS OR SHIPMENTS WITH INCOMPLETE OR MISSING DOCUMENTS WILL BE RETURNED IMMEDIATELY AT THE SENDER'S EXPENSE.
RULES FOR PERFORMING WARRANTY AND NON-WARRANTY SERVICE OF EQUIPMENT SENT BY COURIER IN PDF FORMAT, YOU CAN DOWNLOAD: HERE
THE SERVICE ORDER IN PDF FORMAT, YOU CAN DOWNLOAD: HERE
INSTRUCTIONS FOR COMPLETING A SERVICE ORDER IN PDF FORMAT, YOU CAN DOWNLOAD: HERE
IF YOU HAVE QUESTIONS AND ARE UNCLEAR WITH SOMETHING, PLEASE SEND AN EMAIL TO: support@aceconn.eu
IF YOU ARE NOT SATISFIED WITH SOMETHING OR YOU EXPRESS DISAGREE, PLEASE EXIT THIS SITE IMMEDIATELY AND NEVER USE IT AGAIN VISIT!
MSA Ltd. reserves the right to change these terms and conditions without prior notice to the client.
